Frequently Asked Questions
Everything you need to know about our premium grooming and beauty products.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
What is your return policy for beauty tools?
We offer a 30-day return policy for unused and unopened products in their original packaging. Due to hygiene standards, used personal care items and blades cannot be returned.
Do you offer international shipping?
Yes, Jatai International ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products covered by a warranty?
Many of our professional tools, such as Feather razors and styling shears, come with a manufacturer's warranty against defects. Please check the specific product page for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I know if a product is authentic?
Jatai International is the official distributor for premium brands like Feather. By purchasing directly from our site, you are guaranteed 100% authentic, professional-grade products.